FAQ

The most asked questions. For any further question please reach us at info@techarena.se.

TicketsArrivalAt the arenaEvent PlatformAgendaGeneral

Tickets

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I have entered incorrect information in connection with the purchase, how do I change it?

You can change everything except the email address. If you have not received a confirmation email (remember to check your junk mail as well) you might have entered an incorrect email address. Contact support@techarena.se to resolve the issue - preferably including a receipt.

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Where do I find my receipt?

In the confirmation email you will find a button for “receipt”.

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How do I reassign a ticket to someone?

If the tickets are tied to an email address you need to contact support@techarena.se to reassign them. It is only possible to transfer once and it needs to be done one week before the event at the latest.

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Can two people share a ticket if they attend different days of the event?

No, the tickets are personal and can under no circumstances be shared.You are able to transfer a ticket to someone else before the event, but once the ticket is scanned at the arena this is no longer an option.

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How can I claim my badge?

If you want to avoid queues on the event day and enter the arena smoothly you can claim your individual badge and wristband in advance at the following two checkpoints and time slots:The Box - Badge ClaimLocated in front of Mall of Scandinavia.Tuesday 18/02, 14:00-20:00Wednesday 19/02, 9:00-13:00Thursday 20/02, 9:00-11:00The Arena Entrance - Badge ClaimLocated at Friends Arena Entrance A (Main Entrance) and on Wednesday (Investor Day) Entrance B Wednesday 19/02, 14:00-19:30 (Entrance B)Thursday 20/02, 8:30-16:30 (Entrance A)Friday 23/02, 8:30-16:30 (Entrance A)

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Do I need to print my ticket?

No. The tickets are all electronic and your individual QR code can be found in your event profile.

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Is it possible to get a refund?

We do not offer refunds but are happy to assist you in transferring your ticket to someone else that qualifies for the type of ticket you have purchased.

Arrival

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How do I get to the arena?

You can easily travel from Stockholm Central Station with commute train line #41 towards “Märsta” or “Upplands Väsby”, or line #40 towards “Uppsala C”. You will get off at “Solna”. The train ride is 7 minutes. From the stop there is a 14 minute walk to the arena. To buy tickets for the train you can download the “SL” app or pay on site by tapping your payment card.If you wish to go by car from central Stockholm it takes about 15 minutes to get to the arena.

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Can you help with the visa invitation letter?

We can help with visa applications by providing a visa invitation letter. Contact support@techarena.se. Read more about Sweden’s visa policies on the website of the Ministry for Foreign Affairs of Sweden.

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Where should I stay?

We recommend you to use our excellent hotel partner Elite Hotels. You can choose between 7 hotels in central Stockholm and Solna. You will receive further instructions on how to get your Techarena 2025 discount after purchasing your ticket. You can also contact support@techarena.se if you have not received your booking link.

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What do I need to prepare?

1) You must have a ticket with your name on it, otherwise you won’t get in. 2) Download our app and/or use our platform on a web browser network, book meetings and join side events. (Note - platform will go live end of January.) 3) Bring your badge. 4) Bring a valid ID. We will check your ID at the entrance and match it with your ticket. 5) Bring positive energy!

At the Arena

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Can I bring my bag?

Suitcases and bigger bags such as backpacks are not allowed in the arena, but you can check in bags. We do not take responsibility for the bags.

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Is Techarena accessible by wheelchair?

The venue is fully accessible by wheelchair. Entry is free for personal assistants. When arriving at the venue, please visit the ticket helpdesk next to the badge claim point to claim the ticket. Guide and assistance dogs are welcome at Techarena.

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Will there be food at the event?

There will be many food courts at the arena, where you can buy your lunch or snacks.

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Can I bring my kids to the event?

No. Only adults are allowed to participate in the event.

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Is there a working space at the event?

Yes, there are lounges and working spaces.

Event Platform

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How do I book meetings on the matchmaking platform?

The matchmaking will be available on the event platform where you can browse people, connect and request meetings.

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When will the event platform go live?

End of January.

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How can I access the platform?

All ticket holders will have access to the platform once it goes live.

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What do I do if I need technical support in the event platform?

Find most answers here:https://support.grip.events/event-participantsIf you need more assistance please email:support@techarena.se

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Where can I see the participants of the event?

You will be able to browse the participants of the event on the platform once it goes live.

Side Events & After Work

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How do I register for side events?

You will find all the side events on the event platform when it goes live.

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What are the times and locations for the afterwork events that are open to all ticket holders?

Official Arrival Hangout Mingle at BernsWednesday 19th of February 18:00 - LateTecharena Official Mingle & Party at BernsThursday 20th of February 19:00 - Late

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Are the mingles open to all ticket types?

The official opening afterwork and parties are open to all ticket holders. Note, however, that some of them have limited capacity. All other mingles, afterworks and parties that are part of the side events, require registration and some are exclusive to specific ticket types such as investors or startups.

Agenda

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When will all the speakers be announced?

We announce new speakers every week.

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What are the hours of the stage programs?

Investor DayWednesday: 14:30 - 17:00Main eventThursday: 9:30 - 17:00Friday: 9:30 - 16:30

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Where can I find the agenda?

You can find the agenda here: https://www.techarena.se/agenda, you will also see it once you have access to the platform. We are updating the agenda constantly.

General

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Where can I get assets to share information about the event on my social media platforms?

Feel free to download the assets: https://www.techarena.se/my-assets

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Can I watch streams of the stage sessions either live or afterwards from home?

No.

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I can’t afford a ticket, how can I participate?

You can apply to volunteer and in return get access to the event for free. Apply here:https://forms.zohopublic.eu/infotecha1/form/VOLUNTEERAPPLICATION/formperma/-26E_6t92-kBb4SbotW2uqOXNktC75UV8Rc7pBdNNLk

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My company wants to announce something at Techarena. What should I do?

For deeper collaborations with Techarena reach out to us at partner@techarena.se

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When will those who advance in the pitching competition be notified?

The top 100 will be revealed as soon as possible, but no later than January 31st. The top 46 finalists who will go on to pitch will be revealed on February 6th.

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What opportunities are there for startups at Techarena?

You can find startup-related opportunities https://www.techarena.se/startup-scaleup